Support

服务支持

为您提供全方位的技术支持、常见问题解答、安装指南及售后服务

帮助文档

使用说明
Configure COM2 Port to RS485 Mode for Q30400X Series

This article covers full procedures to switch COM2 to RS485 mode for Q30400X series, including J1C2/J2C2 hardware jumper configuration, COM2 RS485 pin assignment, 120‑ohm termination resistor tips, and two troubleshooting solutions for serial‑port sequence disorder. Complete jumper and BIOS setup before RS485 testing.

常见问题
Kernel Panic on Proxmox VE 9.2 After Upgrading to Linux Kernel 7.0.14-8-pve

Proxmox VE 9.2 encounters kernel panic and boot freeze after installing kernel 7.0.14-8-pve. This compatibility issue only exists on this specific kernel build, while version 7.0.14-6-pve and older releases work normally. We share verified troubleshooting attempts and a temporary GRUB boot parameter workaround with known limitations.

使用说明
Driver Installation Guide for Realtek 8125BG Network Card on pfSense 2.7.2 CE

Follow this step-by-step guide to install and load the Realtek 8125BG network card driver on pfSense 2.7.2 CE. This tutorial covers system package updates, realtek-re-kmod driver installation, loader.conf configuration modification, and post-reboot driver verification, helping users replace the default system driver to fix compatibility issues and ensure stable operation of Realtek 8125BG Ethernet adapters on pfSense systems.

使用说明
How to Update BIOS in UEFI Mode for Q20300S9 Series

Learn the official UEFI Shell BIOS update steps for Qotom Q20300S9 Series industrial motherboards and soft routers. This guide covers two complete flashing solutions: standard BIOS-only update and advanced BIOS upgrade with 10G SFP+ port speed calibration, specially optimized for Intel Denverton C3808 and C3958 processors. Follow standard pre-operation preparation including HDD removal and FAT32 USB setup to avoid update errors. Note that SFP speed modification requires MAC address rewriting to ensure stable network performance.

使用说明
How to install pfSense via USB Installation Media

This tutorial demonstrates how to install pfSense using a USB memstick on Qotom mini PCs. Access BIOS with Delete key, launch boot menu by F11. Please use USB2.0 flash drive and USB2.0 port to avoid installation problems.

使用说明
How to Update BIOS under DOS Mode

Follow this step-by-step guide to update BIOS under DOS Mode on Qotom Mini PC. Boot from USB via F7/F11 boot menu, enter DOS interface and run the command F to initiate BIOS firmware flashing. Remember not to cut power during the upgrade.

技术文章
PCIe Generations Bandwidth Comparison Table

Reference this PCIe bandwidth comparison table for hardware planning on Qotom industrial mini PCs. Check official release year, theoretical unidirectional speeds of PCIe 1.0 to PCIe 6.0 under x1, x4, x8 and x16 lanes, including encoding rules, compatibility tips and guidance for SSD & multi-port network adapter selection.

使用说明
How to Install Windows 11 Without TPM

This guide shows how to install Windows 11 on Qotom Mini PCs without TPM 2.0. It covers bootable USB creation and methods to bypass Windows 11 TPM hardware check during installation.

使用说明
How to Prepare USB Stick for Update BIOS under DOS Mode

This tutorial walks you through preparing a bootable USB stick with Rufus for DOS-mode BIOS refresh. It covers downloading Rufus, configuring correct USB settings, creating the DOS boot drive, and placing extracted BIOS files to the USB root directory for firmware updating.

使用说明
How to Prepare USB Stick for Update BIOS under UEFI Mode

This guide describes how to prepare a USB stick for BIOS refresh under UEFI mode, including formatting requirements and BIOS file deployment steps.

使用说明
How to Update BIOS under UEFI Mode

This full guide details the complete process to update device BIOS in UEFI mode. It covers FAT32 USB drive preparation, BIOS file deployment, UEFI boot menu access via F7/F11, and professional UEFI shell command operations including map –b, ls, and flash commands. It also provides targeted operation solutions for devices with or without a hard drive, and reminds users of power-off precautions to avoid device bricking during BIOS upgrading.

使用说明
How to Program Serial Number under DOS Mode

This step-by-step guide demonstrates how to update the device serial number via a FreeDOS bootable USB drive. It covers creating bootable media with Rufus, booting from USB, and configuring serial number using SMBCFG.EXE. Note that AMIDDOS.EXE may lack compatibility with new hardware platforms.

使用说明
How to Program Serial Number under UEFI Mode

This guide shows how to program the device serial number via USB drive using AMIDEEFIx64.EFI in UEFI mode with step-by-step instructions.

使用说明
Q20300S9 BIOS Setup Prior to MikroTik RouterOS Installation

This step-by-step guide covers required BIOS configuration on Qotom Q20300S9 before installing MikroTik RouterOS. You need to disable VT-d under IntelRCSetup > North Bridge Chipset Configuration > SSA Config to avoid Ethernet detection failures, boot hangs and packet loss for stable router operation.

使用说明
Q10400G4 | How to Configure Auto Power-On After AC Power Recovery

Learn how to enable auto power-on after AC power recovery for Q10400G4 Mini PC via BIOS settings. Navigate to Chipset > South Bridge > State After G3 and select S0 State to activate automatic startup when power resumes.

使用说明
Q20300S9 | How to Configure Auto Power-On After AC Power Recovery

Learn how to enable auto power-on after AC power recovery on Q20300S9 Mini PC via BIOS. Access IntelRCSetup > South Bridge Chipset Configuration > State After G3 and set the option to Power On for unattended continuous operation.

使用说明
Q30600G6 | How to Configure Auto Power-On After AC Power Recovery

Learn how to enable auto power-on after AC power recovery on Q30600G6 Mini PC via BIOS. Go to Chipset > PCH-IO Configuration > Restore From AC Power Loss and select Power On for unattended 24/7 operation.

常见问题
How to Place an Order

This page explains two ways to place an order or request a quotation. You can contact our sales team by email with product models, quantity, customization and shipping details, or submit an online inquiry form. We support sample orders without MOQ and accept payments including T/T, PayPal and credit cards.

使用说明
How to Install pfSense on a Qotom Mini PC

This step-by-step guide shows how to install pfSense on Qotom multi-LAN Mini PC. Learn to create a pfSense installer USB, adjust BIOS boot settings, complete system installation and assign WAN/LAN interfaces. It also includes useful tips for AES-NI acceleration and Intel NIC compatibility.

常见问题
RAM Compatibility Test Records – Q20300S9 Series

RAM Compatibility Test for Q20300S9 Series Mini PCs. This document lists supported DDR4 SO-DIMM specifications, maximum 64GB capacity, unbuffered ECC support, and verified Micron, Samsung, Kingston and Crucial memory modules. DDR4-2666 memory runs at 2400MHz due to memory controller limitation.

常见问题
Qotom Mini PC Driver Downloads

Download official driver packages and BIOS files for Qotom Mini PCs. Locate your device model via the bottom label or BIOS system information. Drivers are sorted by series and include chipset, LAN, graphics, audio, serial port and wireless drivers. Check hardware compatibility before performing BIOS updates.

没找到答案?联系我们的技术团队

联系我们